FAQs

 

Frequently Asked Questions

   
  1. Can you give me directions to the centre?
  1. キッズギャラリーへのアクセスは?
   
  2. Where is the nearest available parking?
  2. 駐車場はありますか?
   
  3. What is the language of instruction? What if my child can't speak English?
  3. 子供は英語が全く理解できないのですが?
   
  4. Why can't I/my helper/the whole family stay in the studio with my child?
  4. クラス内に入って子供に付き添っていてもよいのでしょうか?
   
  5. Can you take care of my child in between classes?
  5. 複数クラスを受けている場合、クラス間の時間のケアはあるのでしょうか?
   
  6. What is your policy on eating and drinking at Kids' Gallery?
  6. おやつを持たせてもよいのでしょうか?
   
  7. Does Kids' Gallery have trial classes?
  7. 体験入学はできますか?
   
  8. What is a make-up class?
  8. 振り替えクラスとは?
   
  9. Can I take photos or film my child's classes?
  9. クラスでは写真・ビデオ撮影をしてもよろしいでしょうか?
   
  11. What are your safety policies?
  11. 安全面が気になるのですが?
   
  12. What is your bad weather policy?
  12. 悪天候のによるスタジオ・クラス閉鎖は?
   
   
 

 

Q. Can you give me directions to the centre?

A. The centre can be easily accessed by the Keihin-Tohoku line
that runs to Ishikawa-cho and is a 5 minute walk from Motomachi Chukagai (China Town) station on the Tokyu Minato Mirai line.

Q. キッズギャラリーへのアクセスは?

A. JR石川町駅から徒歩約3分。みなとみらい線元町中華街駅から徒歩5分。元町出口を元町メインストリートを直進、横浜銀行斜め前反対側ブティック「パターン」が入っているビル(元町スカイビル)6F

 

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Q. Where is the nearest available parking?

A. Monday to Saturday - parking available in front of the
building at エ300 per hour.

Q. 駐車場はありますか?

A. 元町周辺の公共駐車場をご利用ください。

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Q. What is the language of instruction? What if my child can't speak English?

A. English is the language of instruction for all classes, except

Chinese CultureArts. We aim to have an English speaking teacher and a native speaker in each studio, so if there are any problems with comprehension the native speaker can explain to the student.

Q. 子供は英語が全く理解できないのですが?

A. 心配いりません。全てのクラスは英語のみで行われますがスタッフがサポートいたします。何かご質問等ございましたらご遠慮なくお尋ねください。

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Q. Why can't I/my helper/my whole family stay in the studio with my child?

A. One of the aspects about Kids' Gallery that parents appreciate most is that we do not overcrowd our classes. For this reason, we cannot allow several people in the studio at the same time. If every family did this it would be very distracting for the children and the teachers. However, you are welcome to speak to your child's teacher after the class and come in to see what your child has done during the lesson.

Q. クラス内に入って子供に付き添っていてもよいのでしょうか?

A. クラス内が混雑してしまうだけではなく、お子さまや他の生徒さまが集中できなくなることが懸念されます。クラス第一回目はお子さまの不安を解消するために必要と考えますが、基本的にはご遠慮させていただいております。なおアートプレイ、クリエイティブプレイは同伴参加となります。

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Q. Can you take care of my child in between classes?

A. Yes, we do have a room where your child can stay in between classes which is supervised by a member of our staff. Your child will not be allowed however, to run around outside this room. He will be collected from his first class and taken to his second class at the correct time.

Q. 複数クラスを受けている場合、クラス間の時間のケアはあるのでしょうか?

A. はい、ございます。

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Q. What is your policy on eating and drinking at Kids' Gallery?

A. No eating or drinking is allowed in the studios at Kids' Gallery. This policy is to ensure that a child (either yours or someone else's) is not offered something that they may be allergic to. If your child is thirsty the teacher can offer him/her a drink of water, but we request your child is sent to class with a fully belly!

In the ArtPlay® and CreativePlay™ classes a small snack and drink is offered to the child however, a parent or caregiver is always is attendance at this class to ensure that the child can safely consume the snack.

Q. おやつを持たせてもよいのでしょうか?

A. .アレルギー等があるお子さまもいらっしゃいますのでスタジオ内でのお菓子のやりとりなどがないように気をつけております。なおアートプレイとクリエイティブプレイのクラスではスナックの時間が含まれます。

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Q. Does Kids' Gallery have trial classes?

A. Trial classes are available in time slots that are not yet full with existing students. A charge of one class, pro-rated to the course cost will; be charged for each trial class. This fee must be paid prior to taking the class.

Q. 体験入学はできますか?

A. はい。随時受け付けております。予約が必要ですので事前にお電話でご連絡ください。

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Q. What is a make-up class?

A. According to company policies, each student is allowed to use two make-up classes per term. These classes are essentially classes that are offered to "make-up" for those missed due to illness or overseas travel. The make-up class must be taken within the current term and can not be carried over.

Q. 振り替えクラスとは?

A. 月に1回お休みしたクラスの振り替えが可能です。規定のフォームがありますのでそちらにご記入をしていただきます。

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Q. Can I take photos or film my child's classes?

A. Many of the courses at Kids' Gallery have been registered and trademarked. This means the content of the courses is owned by

Kids' Gallery International Limited. We request that each parent/caregiver who wishes to film or photograph any part of a class sign a Copyright Agreement form.

By signing the form we ask you:

  • To focus only of your own child and not on other's children
  • Not to use the images taken for financial or commercial gain
  • Not to interrupt the teaching of the class
  • Respect the proprietary nature of all classes and not to infringe on copyrights, registration marks and trademarks.

Q. クラスでは写真・ビデオ撮影をしてもよろしいでしょうか?

A. 事前にお申し出いただき、規定のフォームにご記入をしていただいた上で許可させていただきます。

 

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Q. What are your safety policies?

A. We will safely evacuate the children in case of fire or an earthquake. For serious injuries, the parent will be informed immediately and advice sought. The parent will be asked about their preferred appropriate action. In the unlikely event of severe injuries we will call an ambulance and a member of staff will accompany the fhild if the parent can not be located.

Q. 安全面が気になるのですが?

A. 緊急災害時にはスタッフ、教師が責任を持って対応いたします。救急処置を要する事態の場合でも適切な処置を施すことをお約束いたします。

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Q. What is your bad weather policy?

A.Please call the studio for the school closure.

Q. 悪天候のによるスタジオ・クラス閉鎖は?

A. 電話でお問い合わせください。

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